Inbound Call Routing and Optimization

With TrackDrive you can configure complex dynamic inbound and outbound call routing with filters and tokens.

Route incoming calls to AI Voice Agents, human agents, or buyers — and switch destinations mid-call when intent or filters change.

Audio Quality on Every Routed Call

Routing a call to the right place only matters if the audio actually connects. TrackDrive measures the audio quality of every leg it routes and flags dead air (you sent audio but the caller's side went silent) and one-way audio the moment they happen — so a broken buyer or carrier route can't quietly burn your traffic.

Quality, MOS, packet loss, and jitter for inbound callers, buyers, and agents all land in the company-wide Audio Quality dashboard, where a geographic and per-codec view helps you catch regional or carrier problems before they cost you conversions.