Layered do-not-contact checks run before any call is forwarded or dialed: per-buyer, per-offer, and per-schedule suppression lists, a company-wide blacklist, DNC list checking, and real-time scrubbing from industry services.
Every outbound call is checked against do-not-call and known-blacklist data before it dials, and these checks fail closed — if a lookup can't be completed, the number is treated as blocked.
- Suppression lists — attach a list of numbers (uploaded via CSV or API) to a buyer, offer, or schedule; matched numbers are skipped before routing or dialing.
- Blacklists — block a caller company-wide, regardless of which buyer or offer the call would route to.
- DNC list checking — check caller numbers against Do-Not-Call data before routing or placing outbound dials.
- TCPA Shield & Blacklist Alliance — real-time checks against shared industry lists of flagged leads are skipped automatically.
- Skip mobile numbers & Florida limits — optionally exclude mobile numbers, or apply Florida's stricter daily attempt caps and shortened calling window on a schedule.
Frequency Caps & Pacing
Account-level limits keep contact volume reasonable: per-contact daily and monthly outbound call caps, plus short-call caps by day, week, and month. Calls that would exceed your limits are automatically suppressed.
Suppression lists and blacklists serve different jobs: a blacklist blocks a number everywhere in your account, while a suppression list excludes it only from the buyers, offers, or schedules you attach it to. See the Knowledge Base for setup, imports, and the full comparison.
Important Legal Notice
The above tools help you operate your outbound calling and messaging program; they do not, on their own, guarantee compliance. You are solely responsible for configuring these controls and for complying with the Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule (TSR), all applicable FCC regulations, and any other applicable federal or state telemarketing and consumer privacy laws.
The TrackDrive Platform is a real-time communications routing system and is not designed or guaranteed to serve as a permanent or long-term repository for call recordings, transcriptions, call logs, or consent records. You are responsible for exporting and securely storing all telephony, audio, and consent data in your own systems — including before any automated PII redaction — to satisfy your record-keeping obligations. TrackDrive assumes no liability for the loss, auto-deletion, redaction, or unavailability of data stored solely within the Platform.
This overview does not constitute legal advice. Read the Terms of Service (Sections 2.3.6, 2.3.6.1, and 2.6) for full details.
