GET /api/v1/calls/:id/events
Advanced Call Analysis provides detailed event logs of telephonic interactions. This feature captures an array of events including call channels, agent interactions, outgoing HTTP requests, buyer pings, call recordings, and more. Each advanced call analysis request incurs a usage charge billed at your account's Per Advanced Call Analysis Rate. The default rate is 0.0002/request.

Examples

curl -H "Authorization: Basic BASE64_ENCODED_PUBLIC_KEY_AND_PRIVATE_KEY" "https://[your-subdomain].trackdrive.com/api/v1/calls/5cc8897c-ad0f-44cb-8ea7-8f7736ae76f1/events"

Response Example

{
  "id": 1234,
  "uuid": "d1ddba47-79ad-4df9-9872-5061ff4bf085",
  "created_at": "2023-12-11T11:49:32.495-05:00",
  "events": [
    {
      "type": "Leg",
      "id": 3245,
      "call_sid": "3697fcf9-4936-449a-8b97-f59f3ec88168",
      "direction": "inbound",
      "created_at": "2023-12-11T11:49:32.534-05:00",
      "answered_at": null,
      "end_time": "2023-12-11T13:11:16.473-05:00",
      "status": "completed",
      "action_category": "consumer",
      "dial_action": "consumer_calling",
      "from": "+17191231234",
      "to": "+18001231234",
      "answered": false,
      "ended": true,
      "scheduled_callback": false
    },
    {
      "type": "FreeswitchLog",
      "id": "838e11d4-3a61-45a7-8872-6952d4aa9ff1",
      "created_at": "2023-12-11T11:49:34.420-05:00",
      "direction": "out",
      "status": "ok",
      "method": "POST",
      "requester": "trackdrive",
      "call_sid": null,
      "request_event": null,
      "action_category": "consumer"
    },
    {
      "type": "AuditLog",
      "id": "e453601f-da79-428a-8041-edf6aa3a4ae3",
      "created_at": "2023-12-11T11:50:45.692-05:00",
      "lead_id": null,
      "agent_id": 17635,
      "agent_email": "john-smith@gmail.com",
      "request_path": "/api/v1/calls/1234",
      "action_name": "update",
      "controller_name": "calls",
      "request_method": "PUT",
      "request_ip": "45.22.333.444",
      "response_status": "200",
      "params": {
        "contact_field_view_id": "321",
        "post_call_tokens": {
          "buyer_type": "vertical",
          "first_name": "Mary",
          "last_name": "Adams",
          "state": "MD"
        }
      }
    },
    {
      "type": "WebhookLog",
      "id": "081fda1d-07ea-4f0e-a7c3-25b4bbf3589d",
      "created_at": "2023-12-11T11:57:27.443-05:00",
      "owner_id": 123456,
      "owner_type": "BuyerConversion",
      "request_url": "https://example.com",
      "started_at": "2023-12-11T11:57:27.369-05:00",
      "finished_at": "2023-12-11T11:57:27.443-05:00",
      "call_id": 1234,
      "code": 200,
      "response_body": "[]",
      "request_method": "get",
      "request_body": "",
      "read_from_cache": true
    },
    {
      "type": "CallRecording",
      "id": "255e39b2-4b1e-4814-a555-27c1b8602f25",
      "created_at": "2023-12-11T11:58:49.439-05:00",
      "recording_type": "consumer_and_agent",
      "record_url": "https://media.server.com/v1/Account/abcdefg/Recording/255e39b2-4b1e-4814-a555-27c1b8602f25.mp3",
      "recording_duration": 553,
      "leg_id": 89023
    }
  ]
}